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Daily IT Maintenance

Resolve software Malfunction and peripheral equipment failure via telephone support, remote support  and on-site support.


Service Contents

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Service Advantage

Company Qualification:

1.17 years of IT outsourcing experience; service extended Asia-Pacific Region

2.Earn trust and support of 400+ long-term clients 

3.Value innovation in IT outsourcing industry and hold several software copyrights 

Engineer Capability:

1.Apply Fwone Engineer Grade Level Assessment System to standardize service skills and professional quality of Fwone engineers strictly.

2.Carry out periodical training for engineer about technical ability, communication ability, service quality and specification to improve their service level.

Service Management:

1.Standardize work flow to provide standard, convenient service

2.Diversified service channels:400 Hotline,Fwone Order System,email repair,Wetchat repair

Flexible Service Model and Payment Mode:

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