Provide service desk support with multilingual and professional IT staff with leading equipment.
Multilingual Call Center：
1. Wuhan Call Center：Chinese (Mandarin) Call Center.
2.Guangzhou Call Center：Cantonese & English Call Center
Professional Hardware Configuration：ACD(Automatic Call Distribution)—get a timely response by distributing incoming calls to Fwone engineer automatically; CTI Server(Computer Telephony Integration)—desktop-based interaction for helping users be more efficient; IVR(Interactive Voice Response)—provide automatic voice guide service
1.Standardized workflow and services
2.The real time monitoring to engineers
3.First-class service experience through detailed client files ,integrated engineer resources, completed order system and Screen PopUp.