Sevice Desk Support

Provide service desk support with  multilingual and professional IT staff with leading equipment.

Service Content


Service Advantage

Multilingual Call Center:

1. Wuhan Call Center:Chinese (Mandarin) Call Center.

2.Guangzhou Call Center:Cantonese & English Call Center 

Professional Hardware Configuration:ACD(Automatic Call Distribution)—get a timely response by distributing incoming calls to Fwone engineer automatically; CTI Server(Computer Telephony Integration)—desktop-based interaction for helping users be more efficient; IVR(Interactive Voice Response)—provide automatic  voice guide service

Service Management:

1.Standardized workflow and services

2.The real time monitoring to engineers 

3.First-class service experience through detailed client files ,integrated engineer resources, completed order system and Screen PopUp.