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With the deep application of AI technologies such as DeepSeek in medical scenarios, Fwone has taken the lead in completing the intelligent reconstruction of its operations and maintenance system. Our company's independently developed localized intelligent application "Fwone,NiuYun", as a multi-intelligence AI application, can optimize operations and maintenance management scenarios, enhance the efficiency of various hospital processes, and inject core technological momentum into the construction of smart healthcare.
Product Overview
The application adopts a "large model + vertical knowledge base" architecture to achieve deep integration between the hospital knowledge base and AI models. It also seamlessly interfaces with the Fwone Integrated Operations Monitoring Platform, establishing a comprehensive platform with unified architecture, intelligent analysis, and closed-loop management that covers all scenarios including diagnostic assistance, early warning monitoring, and logistics management.
Fwone·NewCloud: Empowering Integrated Operations Management with AI Management Hub to Reengineer Workflow Processes
Innovative "Multi-Agent" AI Management
The independently developed Fwone·NiuYun Multi-Agent Application achieves precise responses in scenarios such as consultation, operation and maintenance, and medical services through a domain-specific agent architecture. The system integrates large-scale model algorithms with medical knowledge graphs, supports multimodal interaction and vertical scenario adaptation, effectively addressing the issue of limited generalization capabilities of single models. Additionally, mechanisms like automated task distribution significantly enhance hospital management efficiency and service accuracy.
Smart upgrade featuring three integrated functions: AI assistant, voice chat support, and intelligent task allocation
The system delivers second-level response for operations and maintenance needs, achieves 70% faster fault resolution time, and supports intelligent recommendation of O&M strategies. It automatically generates standardized work orders with smart priority allocation, establishing a tiered mechanism where "routine issues are resolved by business departments independently while complex cases require collaborative handling by specialized teams." This approach significantly reduces equipment repair response times, enhances logistics management efficiency, and ultimately realizes smart O&M through a closed-loop process of "sensing-decision-making-execution."
Proactive maintenance + proactive monitoring + dynamic optimization
The operation and maintenance agent can directly access real-time data from the monitoring system, enabling real-time monitoring of operational status across multiple agents. By employing algorithms to predict potential failures, it transforms traditional "post-event troubleshooting" into "pre-event intervention," significantly reducing equipment repair response times and substantially improving management efficiency across departments.
Xunlian I-Online---More powerful remote assistance
Engineers collaborate with intelligent customer service systems to establish a round-the-clock intelligent service framework. Through human-machine collaboration models operating 24/7, a closed-loop intelligent response mechanism is formed, ensuring continuous operation and maintenance services with intelligent upgrades. Intelligent processing and proactive resolution enable problem analysis and implementation prior to occurrence, effectively safeguarding business continuity.
AI Intelligent Assistant: Multi-scenario Empowerment for Healthcare
Through multidimensional scenario-based empowerment, work efficiency is enhanced. For instance: it can assist the Information Technology Department in completing data organization and analytical reporting; support clinical research teams in integrating global medical guidelines with hospital knowledge bases for literature output; provide knowledge indexing for clinical diagnosis and treatment, aiding physicians in decision-making with real-time recommendations.
The upgraded 'Group Think Proactive O&M Service' marks its evolution from version 2.0 to 3.0!
Beyond being an intelligent tool, Fwone provides a one-stop operation and maintenance solution. Our solution covers the entire lifecycle services of information projects (consulting, development, implementation, and operation).
Drawing on extensive hospital operation and maintenance experience, the Fwone team provides customized smart healthcare systems with dynamic adaptability and autonomous repair capabilities for hospitals.
(Chart: Large Model Integration Process Configuration Management)
Engage with frontline operations to assist hospitals in customizing intelligent model architectures
Relying on the "large model + vertical knowledge base" architecture, this system integrates in-hospital operation and maintenance data with large model algorithms to build a solution library that precisely adapts to various clinical scenarios within the hospital, providing accurate and personalized solutions for different hospital settings.
(Chart: Daily Average Large Model Call Statistics Analysis)
Intelligent Statistical Analysis + Engineer Solutions
Equipped with native components and customizable modules, it automatically generates multi-dimensional operation reports (fault percentage, ticket trends, maintenance efficiency) and supports custom data dashboards to provide visual support for management decisions.
(Chart: Large Model System Plugins and Tool Invocation Management)
(Figure: Large Model Data Source Processing System)
Provide end-to-end services and the Integrated Operations Management Service Des
Operations personnel conduct on-site inspections to promptly and accurately resolve routine hospital scenario issues; providing 5×8-hour immediate response capabilities to accurately and timely address operational challenges, ensuring seamless daily operations. Serving core hospitals in Central China with mature maintenance service expertise, we directly resolve over 70% of routine issues!
The "Fwone·NewCloud" intelligent all-in-one box is plug-and-play for efficient deployment
Smart Integrated Box: This all-in-one solution combines core services including operations management, monitoring, and AI analytics. Featuring plug-and-play deployment, users can connect devices and activate services with just an Ethernet cable—eliminating the need for additional hardware configurations and significantly reducing operational complexity.
Localized deployment
The system supports local server deployment to enable on-premise storage and analysis of operational data, ensuring medical data security compliance.
Cloud deployment
Adopting a private cloud standalone deployment architecture, it supports containerized deployment and microservices architecture, enabling independent operation within hospital-exclusive private cloud environments. Intelligent resource scheduling and data encryption mechanisms ensure system flexibility and medical data security.
model distillation
Through knowledge transfer, complex large models are compressed into lightweight small models, enabling efficient inference and low-cost deployment.
Going forward, Fwone will continue to expand AI application scenarios across various business domains, delivering more precise diagnostics, more efficient management, and more personalized services to build a new ecosystem for smart healthcare!
