Fwone Shines at 2023 Academic Meeting

2023/11/25

On December 17, the 2023 Academic Annual Meeting of the Branch of Medical Engineering and Informatics, China International Exchange and Promotion Association for Medical and Healthcare (hereinafter referred to as CIEPMH), Huaxia Forum on Medical-Industrial Integration and Smart Hospital Development, and the Launching Ceremony of the "Huatuo Engineering Public Welfare Tour" Training Session for Enhancing Capacity of Primary Medical Institutions through Medical-Industrial Integration were successfully held at Wuhan Eurasia International Exhibition Hotel.

The conference was hosted by the Branch of Medical Engineering and Informatics, CIEPMH, and undertaken by Union Hospital, Tongji Medical College, Huazhong University of Science and Technology. The forum gathered elites from medicine, industrial technology, and enterprises, and invited experts from various fields to participate. Participants shared and exchanged views on the development of medical-industrial integration and smart hospitals, and jointly discussed the construction and development of smart hospitals, medical-industrial integration and technological innovation.

Wang Chongjiu, President of Fwone Technology, was invited to deliver a keynote speech entitled Empowering Healthcare through Proactive O&M: IT Operations and Management Solutions, sharing how Fwone's O&M solutions help hospitals achieve the goal of "empowering healthcare and proactive O&M".

In his speech, Wang Chongjiu stated that Fwone's O&M management solution is a new type of operations and management solution based on proactivity and centered on services. The three core concepts of this solution are empowerment, proactivity and service.

Empowering Healthcare to Boost Digital-Intelligent Transformation

In the era of big data, both manufacturing and enterprise management rely on big data statistical analysis, and the healthcare industry is no exception. Wang Chongjiu pointed out that empowering healthcare with big data and AI analysis technologies and applying them to the daily work of frontline users can improve the accuracy and intelligence of medical services.

For the concept of empowerment, Fwone provides three intelligent modules: Intelligent Assistant, Intelligent Voice Customer Service, and Intelligent Ticket Dispatching.

1. Intelligent Assistant

Integrating artificial intelligence and AI analysis technologies and oriented to "problem-solving + communication experience", the robot automatically matches questions in the knowledge base and gives answers based on knowledge base construction and precise semantic analysis. The intelligent customer service assistant is on standby 7×24 hours, enabling customers to enjoy intelligent services anytime.

2、Intelligent Voice Customer Service

When users report faults via phone, the call will be automatically transferred to the voice customer service if there is no response within 5 seconds, adopting a user-friendly voice reception mode. With voice conversion capability, it converts fault reports into text, automatically generates work orders, and retains recording files.

3、Intelligent Ticket Dispatching

It extracts keywords and associates them with the established ticket dispatching model. Through rapid simulation training, it achieves semantic analysis and intelligent order dispatching. At present, the accuracy rate of voice analysis and ticket dispatching exceeds 95%.

Proactive O&M: Exploring Predictive Management

Many traditional O&M management platforms only support multi-channel fault reporting, adopting passive "firefighting" management. In response to this situation, Wang Chongjiu mentioned that shifting from passivity to proactivity is the better way to solve users' problems.

Proactive O&M service is a customer-oriented service model that covers the whole process (before, during and after faults), proactively identifies problems and intervenes in a timely manner. Fwone provides the Proactive Connect module, which includes three functions: new-generation remote assistance, proactive monitoring and situation awareness.

1、Before Fault: Real-time Monitoring, Shifting from Passive to Proactive

Before a user's device breaks down, the system can monitor the operating status of the host in real time, collect basic information of the device, and visualize it in a card view or modeling mode, allowing technicians to clearly grasp the status of all terminals in the hospital.

2、During Fault: Situation Awareness and Proactive Early Warning

When a user's device breaks down, situation awareness provides a unified threat detection and risk disposal platform for users. Proactive early warning transforms "passive post-fault management" into "proactive pre-fault prevention".

3、After Fault: Proactive Connect and Remote Assistance

After receiving early warning information from situation awareness, technicians can directly provide remote assistance to user terminals through one-click IP-free mode to solve related problems. Proactive Connect supports two modes: silent remote and interactive remote, providing functions such as information interaction, real-time whiteboard, file transfer and terminal commands.

Efficient Services to Promote High-Quality Development

Success starts with reputation, and services determine the future. Wang Chongjiu said that Fwone has always attached great importance to services and strived to provide high-quality services for every customer.

Fwone provides team support, statistical analysis and solutions to help users fully grasp and sort out O&M work, and support macro decision-making.

1. Statistical Analysis

Through tools such as intelligent O&M service reports and O&M command center large screens, it optimizes IT O&M service processes and provides data support for decision-making.

2. Solutions

Fwone provides one-stop O&M solutions, covering support from consulting, development, implementation to post-launch operation, as well as continuous services after the platform goes online.

3. Team Support

It adopts effective methods to ensure the stability of information systems and infrastructure, improve the efficiency of IT O&M services, and reduce O&M service costs.

Wang Chongjiu pointed out that Fwone's O&M management platform also includes other functional modules such as full-process work order management, call center management, asset management, project management, on-duty management, and hospital knowledge base, as well as more customizable module requirements, focusing on promoting the construction of the O&M management system.

In the current era of explosive growth of digital-intelligent integration technologies, only by integrating data and AI new architectures with high-quality services can we establish an active, scientific and effective O&M service system and promote the high-quality development of hospitals. Fwone will continue to adhere to technological innovation, promote medical-industrial integration, and work with industry experts and partners to advance the new development of smart healthcare.

Fwone Shines at 2023 Academic Meeting

Empowering Healthcare to Boost Digital-Intelligent Transformation

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