- IT Maintenance Services
-
Digital Product Service
Product Service
Smart Hospital
Solution - About Us
- Cases
- News
- Contact Us
- Join Us
The 2024 China Hospital Information Network Conference (CHINC) was successfully held in Qingdao, Shandong Province from March 29 to 31. The conference focused on hospital information security planning and construction, inviting industry experts to discuss cutting-edge technologies and practical experiences. Professionals, scholars, and enterprises from various fields including industry, academia, research, and application in the healthcare sector gathered at this prestigious event.
Fwone, a leading Asian enterprise specializing in professional and efficient information technology services, IT operations services, and operation management solutions, showcased its one-stop operation solutions and practical achievements at the CHINC event.
The venue was bustling with visitors, and the Fwone exhibition booth attracted a high level of attendance. The exhibited products drew numerous customers who came to observe, discuss, and exchange ideas, garnering widespread attention and recognition. Visitors frequently stopped to learn about and experience the outstanding performance of the products.
The group-based intelligent digital management system continuously empowers hospital digital transformation
The on-site demonstration showcased the Fwone Digital Intelligence Management System, an IT operations service framework centered on ITSM. It encompasses operational management, asset management, project management, knowledge management, visitor registration, duty shifts, remote assistance, and intelligent customer service, aiming to enhance hospital IT operational efficiency and continuously empower digital transformation initiatives.
ITSM systems have extensive application scenarios in the healthcare industry, covering multiple critical areas of hospital operations. The following are some major application scenarios:
01 Fault Management and Response
When medical equipment or information systems experience failures, the ITSM system can respond promptly, record fault information, and automatically assign it to the appropriate technical personnel. Through systematic processes, timely and effective fault resolution can be ensured, thereby minimizing the impact of failures on medical operations.
02 Problem Management and Prevention
The ITSM system not only focuses on fault resolution but also dedicates efforts to root cause analysis and prevention. By analyzing historical fault data, the system assists hospitals in identifying potential issues and risks, enabling proactive preventive measures to reduce the probability of failures.
03 Change and Configuration Management
In the healthcare industry, system upgrades, equipment replacement, or configuration adjustments are routine practices. ITSM systems are capable of managing these change requests to ensure that the change process is properly planned and executed, thereby avoiding unnecessary disruptions or impacts on business operations.
04 Asset Management
The hospital possesses a substantial amount of IT assets, including servers, network equipment, and medical devices. The ITSM system enables unified management and tracking of these assets to ensure their accuracy and integrity. Additionally, the system provides usage and performance data on assets, assisting the hospital in making more informed procurement and decision-making processes.
05 Safety and Compliance Management
Data security and privacy protection are critical in the healthcare industry. ITSM systems can assist hospitals in establishing stringent security policies and compliance mechanisms, as well as monitoring and managing security incidents and threats within systems. Additionally, these systems provide audit and reporting functionalities to ensure compliance with relevant regulations and standards.
06 Self-service and Knowledge Base
ITSM systems typically provide a self-service portal for users, enabling employees to submit service requests, check fault statuses, or access solutions for common issues. Additionally, the system can establish a knowledge base to store and share troubleshooting experiences and techniques, thereby enhancing employees' independent problem-solving capabilities.
07 Service Level Agreement (SLA) Management
For services provided by external suppliers or partners, the ITSM system can assist hospitals in managing service level agreements (SLAs) with them. The system enables monitoring of service quality and performance to ensure suppliers deliver services in accordance with contractual requirements and promptly address any non-compliance issues.
In summary, ITSM systems have diverse application scenarios in the healthcare industry, aiming to enhance operational efficiency, service quality, and management levels of medical institutions. By implementing ITSM systems, hospitals can better manage and optimize their IT resources and processes, thereby providing patients with more efficient and secure medical services.
Active O&M 2.0: Fwone's O&M Solution Upgraded Again
Fwone presents an upgraded operations and maintenance solution—Active O&M 2.0. This solution goes beyond software application by adopting an active approach to deliver a service-oriented operational framework, with three core principles: empowerment, proactivity, and service excellence.
01 Empowerment
By introducing advanced technologies such as artificial intelligence (AI) and machine learning, these solutions are applied to frontline users' daily work scenarios to enhance the precision and intelligence level of medical services. Fwone provides intelligent modules comprising three core functionalities: smart assistant, intelligent voice customer service, and intelligent task allocation.
02 Proactive
Proactive operation and maintenance services are a customer demand-oriented service model that spans pre-event, in-event, and post-event phases, actively identifying issues and implementing timely interventions. Fwone provides an active communication module featuring three core functionalities: next-generation remote assistance, proactive monitoring, and situational awareness.
03 Services
Think what users think and anticipate their needs. By deeply engaging with frontline operations, we integrate into every workflow and operational phase, gaining comprehensive insights into maintenance details while systematically analyzing challenges to propose actionable solutions and deliver ongoing support. Fwone provides team collaboration tools, statistical analytics, and customized solutions to empower users in mastering operational workflows and supporting strategic decision-making.
Emergency Command Center, Establishment and Improvement of Emergency Response Mechanisms
The Fwone Emergency Command Center stands as another major highlight at the exhibition venue. Its unified command structure, centralized data management, and intelligent, high-efficiency operational model significantly enhance information system management efficiency. By enabling comprehensive pre-event monitoring, rapid on-site response, and efficient post-event handling, it replaces traditional management approaches while reducing risks associated with manual operations. Leveraging cutting-edge technologies such as audiovisual systems, digital solutions, and smart control systems, the center strengthens emergency response capabilities and establishes robust emergency mechanisms.
Data Quality Control Management System Facilitating Smart Hospital Construction
Fwone has conducted in-depth research in the healthcare industry and developed comprehensive digital healthcare products, including hospital management systems, risk assessment and early warning systems, adverse event management systems, and lean management platforms. These solutions assist hospitals in establishing management systems based on next-generation information technology, building data quality control management systems, and meeting multifaceted demands for informatization construction and hospital management, thereby providing support for the development of smart hospitals.
Establish a quality control management system based on the concept of "comprehensive quality management," where each system operates independently while providing mutual support. Through the data layer, platform integration, data acquisition, control, and protocol conversion are achieved, enabling integrated and comprehensive quality control management.
Fwone has conducted in-depth research on smart healthcare development and continuously explored new models for hospital advancement. Currently operating nine operational centers serving over 1,000 clients, the company boasts 22 years of operation and maintenance management experience, along with 12 years of product development and practical expertise. Moving forward, Fwone will continue to innovate applications, providing sustained empowerment for hospital digital transformation and advancing smart healthcare initiatives.
